Terms and Conditions

Effective Date: February 7, 2026

Welcome to nit-picky.com (the “Site”), operated by Nit Picky® and Nit Picky Inc. (“Company,” “we,” “us,” or “our”). By accessing the Site, scheduling services, purchasing products, or communicating with us, you agree to be bound by these Terms and Conditions.

If you do not agree, do not use the Site or services.

1. SERVICES

Nit Picky® provides professional head lice screening and removal services and related products.

Results vary based on:

  • severity of infestation

  • compliance with aftercare

  • environmental exposure

  • re-exposure from third parties

We do not guarantee prevention of reinfestation.

All services and content are for personal, non-commercial use.

We reserve the right to refuse or discontinue service at our discretion.

2. APPOINTMENTS, DEPOSITS, AND CANCELLATIONS

Scheduling

Appointments may be scheduled online, by phone, or by SMS.
A reservation deposit is required to secure all appointments and is applied toward the service total.

Technician time is reserved specifically for each client and may require declining other appointments.

Cancellation Policy

We maintain a strict 24-hour cancellation policy.

Appointments cancelled or rescheduled within 24 hours of the scheduled time will forfeit the reservation deposit.

Same-day cancellations or appointment changes are not accepted.
Rescheduling is not guaranteed and is offered solely at the discretion of our office.

Late arrivals, missed appointments, inability to access the service location, or failure to provide accurate information are treated as cancellations within the 24-hour window.

Dispatch and Earned Fees

Once a technician has been scheduled, dispatched, is en route, or has arrived at the appointment location, service fees are considered earned due to reserved time and travel incurred.

Services rendered are non-refundable once completed.

Service Area

In-home services are available only within designated service areas.
Travel fees, tolls, parking, and extended travel time may apply.

Emergency, after-hours, or holiday appointments may be subject to additional fees.

3. PRODUCTS AND ORDERS

Availability

Products may be modified or discontinued without notice.

Pricing

Prices are subject to change without notice. We reserve the right to correct pricing errors or cancel orders.

Order Acceptance

We may refuse or cancel orders for any reason including suspected resale, misuse, or fraud.

Product Use

Products are for personal use only and not for resale unless authorized.

Shipping and Returns

Products purchased during in-home services are final sale.

Products shipped directly from the Company may be returned within 14 days if unopened and in original packaging with proof of purchase.

Shipping fees are non-refundable. Return shipping is the customer’s responsibility.

We reserve the right to deny returns that do not meet requirements.

4. SMS, CALL, AND EMAIL COMMUNICATIONS

By providing your contact information, you consent to receive calls, emails, and text messages from Nit Picky® regarding:

  • scheduling

  • reminders

  • receipts

  • service updates

  • aftercare

Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe.

Consent to receive communications is not a condition of purchase.

We do not sell or share mobile opt-in data for marketing purposes.

5. CLEARANCE CERTIFICATES

Certificates confirm services were rendered at the time of appointment.
They do not guarantee school re-admittance or future lice-free status.

6. INDEPENDENT TECHNICIANS AND SERVICE PROVIDERS

Nit Picky® may schedule certified technicians or contractors to perform services.

Technicians may operate as independent contractors or licensees.
To the fullest extent permitted by law, the Company is not liable for acts or omissions of independent contractors beyond the scope required by applicable law.

All technicians follow Company protocols and standards.

7. WEBSITE USE

You agree not to:

  • violate laws

  • misuse the Site

  • interfere with operations

  • attempt unauthorized access

  • post harmful or misleading content

We may restrict or terminate access at any time.

8. DISCLAIMER OF WARRANTIES

Services, products, and the Site are provided “as is” and “as available” without warranties of any kind.

We do not guarantee:

  • complete eradication after one treatment

  • prevention of reinfestation

  • uninterrupted website access

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our services, products, or website.

This includes, but is not limited to:

  • reinfestation

  • third-party exposure

  • missed work or school

  • emotional distress

  • travel time

  • scheduling delays

Maximum Liability Cap:
In all circumstances, the total liability of the Company shall not exceed two (2) times the total amount paid for the service or product giving rise to the claim.

This limitation applies regardless of the legal theory asserted.

10. INDEMNIFICATION

You agree to indemnify and hold harmless the Company, its owners, employees, contractors, and affiliates from any claims, damages, losses, or expenses arising from:

  • failure to follow aftercare

  • misuse of products

  • third-party exposure

  • inaccurate information provided

  • violation of these Terms

11. FORCE MAJEURE

We are not liable for delays or failure to perform due to events beyond our control, including:

  • illness

  • weather

  • traffic

  • natural disasters

  • government actions

  • power or technical failures

12. DISPUTE RESOLUTION AND BINDING ARBITRATION

Any dispute arising from services, products, or use of the Site shall be resolved exclusively through binding arbitration in the State of California.

You agree:

  • to waive the right to a jury trial

  • to waive participation in class actions

  • to bring claims only in your individual capacity

Arbitration shall be conducted under applicable California rules.

13. GOVERNING LAW

These Terms are governed by the laws of the State of California.
Venue for disputes shall be within California.

14. CHANGES TO TERMS

We may update these Terms at any time.
Continued use of the Site or services constitutes acceptance of revised terms.

15. CONTACT

support@nit-picky.com
(877) 888-2820