Frequently Asked Questions (FAQs)
General Questions About Head Lice
How to Identify, Screen & Treat
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Head lice are tiny parasites that live in human hair and on the scalp. They are highly contagious because they have claws that allow them to grab onto the hair quickly from a simple hug, sharing personal items, or anytime there is head to head contact.
They range in color from clear, gray, honey brown, caramel brown, to dark brown, and they can even be clear.
Head lice have the ability to reproduce. One female louse can lay up to 200 eggs in her lifetime. The life span is only 30 days. They can rapidly reproduce and quickly turn into an infestation.
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Super head lice are resistant to pesticide based lice shampoos. Super lice are treatable, although coventional shampoos will not be effective.
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Head lice have been around for thousands of years. No one knows their exact origination, just like humans. However, they are quickly spread from person to person, head-to- head contact, not from poor hygiene.
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Common signs of lice include:
Persistent itching or scratching, especially behind the ears or neck
A crawling sensation on the scalp
Small red bumps or irritation from bites, especially on the neck.
Visible nits (eggs) glued to hair strands near the scalp.
Visible live bugs, although they tend to hid and can be difficult to find.
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The first signs of head lice that most people notice is a rash on their neck and an itchy scalp. Others will find a bug in their hair or see nits (lice eggs).
Not all people experience symptoms, and often head lice can go unnoticed for weeks or even months. People who are allergic to their bites will experience symptoms sooner. Asymptomatic people tend to be long-term carriers because the symptoms are mild or non-existent.
Symptoms Include
-Itchy Scalp
-Itchy neck and sometimes body
-Rash On The Back Of Neck: similar to a heat rash. Occasionally, the rash will lead down from the neck to the back.
-Welts or bites on the scalp.
-Swollen glands and lymph nodes.
-Low grade fever.
-Difficulty sleeping due to scratching and itching.
-Secondary infection from bacteria introduced into the bites from scratching.
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It is important to screen for head lice if any of the symptoms are present or if you know that you have been in contact with someone who has or was recently treated for head lice. For school-aged children, it is a good idea to screen regularly to catch a potential problem early.
The first step is to examine the hair. Look for signs of nits (lice eggs), typically behind the ears and the nape of the neck, located on the hair. Flip the hair over since eggs tend to be on the underside of the hair strands. Also screen for bugs, although they can be harder to see because they camouflage with the hair. If you have a lice comb or a fine-tooth comb available, comb through the hair and look for any bugs that might comb out of the hair.
Follow these steps:
Wet the hair slightly (this slows lice movement).
Use a fine-toothed lice comb under a bright light.
Part the hair and comb from scalp to ends, wiping the comb on a paper towel after each pass.
Look for live lice (brown/tan bugs) and nits (clear/shiny, white, caramel to dark brown) stuck near the scalp shaped like a tear drop.
Focus on areas behind the ears, the crown of the head, and the nape of the neck. You will need to scrape nits off with your fingernails; they will not easily brush away. They will feel hard when you run the pads of your fingers over them. Anything that easily brushes or flakes away is not a lice egg. They are glued and shaped like a teardrop on the side of a hair strand.
If this is unsuccessful and you are concerned, contact us to schedule a lice screening.
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Everyone in close contact should be screened. Only treat those who have live lice or active nits. Preventative sprays can be used for the rest of the household.
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You have two main options:
1. Professional Lice Treatment
A certified technician uses a professional lice treatment and removal method with safe products to remove all lice and nits in one visit.
Fast, thorough, and chemical-free.
2. At-Home Treatment - DIY
Use a non-toxic lice treatment kit (like Nit-Picky’s) that includes:
Lice removal spray or shampoo
Fine-toothed comb
Instructions for sectioning, combing, and follow-up
Pro Tip: Comb every strand thoroughly. The key to success is removing every nit — this is where most treatments fail.
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Thankfully our furry friends do not get head lice. Their version of head lice is fleas. Head lice is species specific and prefer our human blood. They are unable to survive and live off of our pets.
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No need to panic — lice cannot survive off the scalp for more than 72 hours in the enviroment.
We recommend:
Wash bedding and soild clothing.
Put brushes in a plastic bag in the freezer overnight.
Seal stuffed animals or pillows in bags for 3 days.
Vacuum sofas and car headrests.
Wash, Vacuum, or seal any item that has had head contact within three days prior to the treatment date. If the items have not been used, do not worry about them.
Lice need human blood to survive and they do not survive in the environment.
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Use a daily lice repellent spray like Nit Picky’s Prevent.
Avoid head-to-head contact and sharing hats, brushes, or hair ties.
Tie long hair back for school or camp
Avoid hugs and selfies.
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If you've tried home treatments without success
If lice keep coming back
If you're overwhelmed or short on time
Nit-Picky® offers fast, non-toxic, professional lice removal and screening — often same-day!
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Learn more about whether lice live on pillows, couches, and bedding here >https://www.nit-picky.com/blog/do-lice-live-on-pillows-couches-or-bedding
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Lice can briefly crawl onto bedding, but cannot survive long without a human scalp. Washing pillowcases and sheets used within the past 72 hours is recommended as a precaution.
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Lice do not live on furniture. They depend on the human scalp to survive. Vacuuming areas where heads rested within the last three days is sufficient.
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Lice usually survive less than one to two days without a human host. They dehydrate and die without warmth and blood.
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Deep cleaning is not necessary. Focus only on items that had direct head contact within the past 72 hours.
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You have two main options:
1. Professional Lice Treatment
A certified technician uses a professional lice treatment and removal method with safe products to remove all lice and nits in one visit.
Fast, thorough, and chemical-free.
2. At-Home Treatment - DIY
Use a non-toxic lice treatment kit (like Nit-Picky’s) that includes:
Lice removal spray or shampoo
Fine-toothed comb
Instructions for sectioning, combing, and follow-up
Pro Tip: Comb every strand thoroughly. The key to success is removing every nit — this is where most treatments fail.
Lice Treatment Services
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An average lice treatment lasts about 1 hour, depending on hair length, thickness, and severity of the infestation.
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Yes! We pride ourselves onone time treatments due to using a meticulous professional lice treatment process, professional products, and a chemical-free combing technique.
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Absolutely. Our process is non-toxic, pesticide-free, and safe for children as young as 6 months old.
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Yes! In select areas, we offer discreet, in-home lice removal for your convenience. Please contact us for availability.
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Yes. We provide written clearance confirming your child is lice-free and safe to return.
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We recommend daily use during school days, camp, or sleepovers. Just spritz lightly onto dry hair before leaving the house.
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Yes! Our formulas are sulfate-free, paraben-free, and gentle enough for all hair types, including color-treated and sensitive scalps.
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Definitely. Our at-home DIY treatment kits include everything you need to remove lice and nits yourself, with clear, step-by-step instructions.
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Yes, our Prevent Spray uses essential oils like rosemary, citronella, lavendar, lemon eucalyptus, lemongrass and tea tree, which are proven to repel lice naturally.
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Lice Prevention & Treatment Products
Orders, Shipping & Appointments
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We offer same-day appointments in select areas. Call or text at (877) 888-2820 to check availability.
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Yes, we ship to all U.S. states with free shipping on orders over $25. Free shiping is mailed through USPS priority.
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Return Policy
We want you to feel confident in your purchase from Nit Picky®. Due to the personal-care nature of lice treatment products, we follow strict hygiene and quality-control standards.
Returns
For hygiene and quality-control reasons, products are handled differently depending on how they are purchased.
Products purchased during in-home services are final sale and not eligible for return or refund.
Products shipped directly from Nit Picky® may be returned if unopened, unused, and in original sealed packaging within 14 days of purchase with proof of receipt.
To be eligible for a return:
Item must be unused and unopened
Item must be in original packaging
Proof of purchase is required
A copy of the order receipt may be requested for verification
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
Opened or used products
Combs or tools once opened
Any item not in its original sealed condition
Shipping
If your order included complimentary or free shipping, the original shipping cost incurred will be deducted from your refund once the return is received.
Return shipping is the customer’s responsibility
Original shipping charges are non-refundable
We recommend using a trackable shipping method
Refunds
Once your return is received and inspected, your refund will be issued to the original form of payment. Please allow 7–10 business days for processing after the item is received.
Damaged or Incorrect Orders
If your order arrived damaged or you received the wrong item, please contact us within 3 days of delivery so we can resolve the issue promptly.
How to Start a Return
To request a return, please contact us with your order number and proof of purchase:
Call or Text: (877) 888-2820
Email: support@nit-picky.comWe will provide the return address and next steps.
Note: Professional lice removal services are non-refundable once rendered. Nit Picky® reserves the right to refuse returns that do not meet the above conditions.
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A reservation deposit is required to secure all appointments and is applied toward the service total at completion. We maintain a strict 24-hour cancellation policy. Appointments cancelled or rescheduled within 24 hours prior to the scheduled appointment time will forfeit the reservation deposit.
Because technician time is reserved exclusively for each family and may require turning away other clients, or technicians may already be en route, same-day cancellations or changes are not accepted. Rescheduling is not guaranteed and is offered solely at the discretion of our office.
After-hours and holiday appointments may be subject to additional fees. Services are non-refundable once completed.
Still Have Questions?
We’re here to help. Call or Text us at (877) 888-2820 to speak with a Nit-Picky® expert.